New Users
What services can Art Piece provide?
The vision of Art Piece is to provide guests with diversified products and services from head to toe. Guests can book courses and treatments directly including yoga, pilates, spa, medical beauty and baking services via this website.
Where will the courses or treatments take place?
They will take place at Art Piece's Causeway Bay branch. Please check the 'Contact Us' page for address details.
How to make an appointment?
Guests can make their own reservations for the required services via this website. The process is easy and convenient. Apart from this, you can also enroll directly at the customer service counter on the 8th floor of the Causeway Bay branch.
What should I do if I wanted to know more about the details of a course or treatment?
Please check out relevant information on this website first. For more details, please call the customer service hotline:26988912.
Is there any age limit?
Guests aged below 18 years old should be accompanied by their parents or guardians. Parents must sign a consent form before any courses or treatments.
What are the service hours for customer hotline?
Beauty and lifestyle service floor:10:00am to 10:00p.m. Our customer hotline is 26988912.
About Purchases
What payment methods are available?
We accept credit card payments made by Visa and MasterCard. When you place an order, you authorize us to debit the credit card for the amount you specify on your order at the time we send our acceptance of your order.
How may I confirm that I have successfully purchased a course or treatment?
Customers who have successfully purchased courses or treatments will receive an email confirmation. You can also check the purchase status on the member profile page.
What should I do if I have still not yet received an email confirmation of successful purchase of a course or treatment?
If you fail to receive the confirmation email, you can call the customer service hotline:26988912.
May I pay the courses or treatments by installments?
Classes or treatments must be paid online in full. If you need to pay by installments, please contact your credit card issuing bank.
Can a course or treatment course be transferred to another person?
Any service treatments we sell, once confirmed and paid, will not be transferred to others for use, replacement or refund
About Appointments
Do I have to register as a member to make an appointment?
Yes. After registering as a member, you can quickly check from your account regarding available and purchased courses or treatment, and other related details and information.
I forgot my member login or password, what should I do?
Please go to the member login page and click 'Forgot Password'. Follow the instructions to retrieve your member account.
Do I have to make an appointment to enjoy the service?
Yes. All courses and treatments require reservations to be made for classes, and vacancies are allocated on a first-come, first-served basis.
Can I book courses or treatments in advance?
Appointments for courses or treatments can be made up to 30 days in advance, depending on the required services.
Can I change or cancel the appointment service?
Please log in to the member profile page of the website 24 hours before the appointment date to make changes or cancellations. However, handling fees may be involved, depending on different merchants, there may be different arrangements.
Can I change or cancel an appointment multiple times?
The same course or treatment can be changed or cancelled for once.
Courses or Treatments
How early should I arrive on the booking day?
Please arrive at least 15 minutes before class to register at the reception desk. Please also reserve time for using the changing room and locker room to store personal belongings.
May I know more about the arrangements for being late or absent?
For those who are delayed in canceling the reservation, absent or late, the experience service shall be deemed to have been used. For those who are late, the experience time will be reduced accordingly.
If a customer has two absences/delayed cancellations within 30 days, his or her right to reserve courses or treatments will be temporarily cancelled for a period of 30 days, starting from the second day of absence or the day following the second delayed cancellations of the reservation. For details, you must check with the customer service department in the store.
What if I feel unwell before or during the course or treatment?
Please inform your tutor about your previous injuries, female menstrual periods, early or late pregnancy and so on. Customer shall inform the tutor before class so he or she can make corresponding arrangements.